Smart Zambia Electronic Government Master Plan

The SMART Zambia e-Government Master Plan aims to enhance public service delivery and promote collaboration within government institutions. It outlines a strategic framework for the period of 2018-2030, with a vision to transform Zambia into an information and knowledge-based society and economy supported by the consistent development and access to ICTs. The Master Plan was formulated after a situation analysis that identified significant issues hindering the development of e-Government in Zambia. The key outcomes and objectives of the plan include improving public service delivery, increasing efficiency, and enhancing transparency and accountability within the public sector.